a) For Singapore customers, we accept the following:

• Visa and MasterCard secured online payment service provided by Paypal

All payments will be denominated in Singapore Dollars

b)For International Customers, We accept the following:

• Visa and MasterCard secured online payment service provided by Paypal

All payments will be denominated in Singapore Dollars. All fees and any taxes imposed by customer's country will be borne by customer.

a)Cancellation of order

• We will refund the amount paid if the order is cancelled due to the unavailability of goods
• Once order is confirmed and submitted by customer, cancellation will not be entertained.

b)Confirmation of order

• An electronic acknowledgement will be sent to the customer within 24 hours upon successful submission of the order. If items ordered are unavailable, we will notify the customer for further action.

c)Processing time

• Orders will be processed on the next working day.
• Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

Please include the order number that you received with your parcel and indicate the reason for the return on the invoice. Send the returned item(s) to the address below. Goods must be returned within 3 days upon receipt (local) or within 4 weeks of order date (international), in original unused condition. In any special case, if the goods cannot be delivered due to any unforeseen circumstance, we will contact and advise customer directly on the status. We will credit the amount to you. However, please note that items on sale are non-refundable and non-exchangeable.

NCI reserves the right to cancel and refuse any order that appears to be fraudulent in nature. We may contact our customer to verify their particulars and perform relevant checks to protect against frauds.

Refunds and exchanges are processed within 48 hours of receipt. We regret that our customers have to bear the cost of sending the product back to us. Make sure your name, address, phone number and instructions are clearly indicated. All returned items should be sent by registered mail to:

NutraCeutical Ingredients Pte. Ltd.
Block 3021, Ubi Avenue 2 #01-171, Singapore 408897

Quality Assurance

NutraCeutical Ingredients Pte. Ltd. (NCI) guarantees the ingredients used in our products are manufactured under stringent conditions from credible and reputable suppliers around the world. We work closely with our suppliers to ensure the best for you.